frequently
asked questions

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My Order

To place an order you can do so on our website, email us for a quote or you can call us directly at (304) 769-9517.

We don’t have a minimum really. However if you only order singles, you’d pay retail pricing.

We want to make pricing your order simple. To determine your price, we need to know: The product you want us to print (apparel type, style, color etc.) The number of print locations (front, back, sleeve, tag etc.) The number of colors in each print location The quantity you want printed If and where you need your order shipped.

Any change made to your order that is not due to a stock issue on behalf of our suppliers will be subject to a fee of $25.00 in addition to the additional costs to make the changes. Any changes to your order after it has been placed will delay your order, even if you have paid a rush fee and/or have given us a required date. It is very important that you do not place your order until you are certain that’s what you want. Once the process begins, everyone in our shop starts to work on different aspects of the job, changes become costly and time consuming.

Our standard turnaround time is 7-10 business days from the date that the order is finalized, plus shipping. (This includes payment of deposit, artwork/mockup approval, sizes, colors and quantities needed, shipping info, etc.) Delay in receipt of any of this information could result in a delay in production. Standard turnaround refers to our standard location screen printing services. Non-standard print locations, sleeve prints, complex orders, embroidery, etc. may require additional turnaround time and cost. If you have a specific deadline for your order, it is important that you inform us when you need the order in-hand when placing your order. Rush order fees may apply to orders requiring a faster turnaround than our standard turnaround time. Brand My Thread’s will not be held responsible for missing deadlines due to circumstances outside of our control such as inclement weather conditions, utility service interruptions, shortages and errors from the supplier, shipping errors, or any acts of God. These situations are not factored into the standard turnaround time estimate and may require additional time.

If you have a specific deadline for your order, it is important that you inform us when you need the order in-hand when placing your order. Rush order fees may apply to orders requiring a faster turnaround than our standard turnaround time.

Easy. No extra hidden / setup fees.

Design

Yes. All files must be 300 DPI or vector format. The design should be sized to the size you would like for it to print. All text must be embedded or Font files need to be sent with the artwork. Our printing can only be as good as the artwork. Brand My Threads will not be responsible for poor quality printing due to poor artwork. Brand My Threads is not responsible for any misspellings, errors, or issues in your art file that has been approved for printing. We do our best to catch these errors and point them out to you, but we may not catch them all. If it is in your art file and has been approved, that is how we will print it. Acceptable formats include: Illustrator (.AI) Vector (.EPS) Photoshop (.PSD) PDF Image Files (.JPEG, .PNG, .TIFF) *(If no other formats are available) *Low resolution images will typically need to be re-drawn in order to prep them for printing. This may result in design fee.

Our graphic designer is here to help with your custom designs. If you need artwork or a shirt design, we provide custom graphic design to fit your needs at our standard rate. We will always supply an estimate and get approval before starting and billing for any custom design work.

When the artwork is complete our graphic designer will send a digital mockup via email for your approval. Artwork must be checked for spelling, color, sizes, placement of the art and accuracy of artwork by the customer. Upon receiving your initial mockup, you will be allowed one additional set of revisions free of charge. Any additional revisions past that point will incur an additional Custom Artwork fee to be billed at our standard rate. It is very important to look over every detail of the mockup since this is how your apparel will be printed. Brand My Threads will not accept responsibility for corrections not implemented and/or requested after artwork approval. Any modifications requested after customer approval will result in production delays and could require additional expenses. Any delays in the approval process longer than 24 hours after receipt of the mockup could result in production delays.

Usually we can have custom artwork completed within 24 hours. If you are responding at a slower rate or ask for multiple changes, the design will take more time to complete. We always require a final agreement of your design before printing to ensure your satisfaction with the resulted artwork.

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