Policies

TURNAROUND

Preprinted Designs

Our standard turnaround time on preprinted item’s usually ship next day, however we do like to allow an 1-3 day turnaround period in our peak time.

Custom Designs

Our standard turnaround time is 7-10 business days from the date that the order is finalized, plus shipping. (This includes payment of deposit, artwork/mockup approval, sizes, colors and quantities needed, shipping info, etc.) Delay in receipt of any of this information could result in a delay in production. Standard turnaround refers to our standard location screen printing services. Non-standard print locations, sleeve prints, complex orders, embroidery, etc. may require additional turnaround time and cost.

If you have a specific deadline for your order, it is important that you inform us when you need the order in-hand when placing your order. Rush order fees may apply to orders requiring a faster turnaround than our standard turnaround time. Brand My Thread’s will not be held responsible for missing deadlines due to circumstances outside of our control such as inclement weather conditions, utility service interruptions, shortages and errors from the supplier, shipping errors, etc. These situations are not factored into the standard turnaround time estimate and may require additional time.

TERMS

Most orders require a 50% down deposit before the printing begins unless otherwise approved by Brand My Threads staff. If you pay via check, the turn around may vary depending on the time it takes for your check to clear.

ARTWORK

All files must be 300 DPI or vector format. The design should be sized to the size you would like for it to print. All text must be embedded or Font files need to be sent with the artwork. Our printing can only be as good as the artwork. Brand My Threads will not be responsible for poor quality printing due to poor artwork. Brand My Threads is not responsible for any misspellings, errors, or issues in your art file that has been approved for printing. We do our best to catch these errors and point them out to you, but we may not catch them all. If it is in your art file and has been approved, that is how we will print it.

Acceptable formats include:

  • Illustrator (.AI)
  • Vector (.EPS)
  • Photoshop (.PSD)
  • PDF
  • Image Files (.JPEG, .PNG, .TIFF) *(If no other formats are available)*Low resolution images will typically need to be re-drawn in order to prep them for screen printing. This will result in a design fee.

If you need artwork or a shirt design, we provide custom graphic design to fit your needs. We will always supply an estimate and get approval before starting and billing for any custom design work.

ART APPROVAL | ORDER PROOFING

When the artwork is complete, one of our graphic designers will send a digital Art Proof(s) via email for your approval. Artwork must be checked for spelling, color, sizes, placement of the art and accuracy of artwork by the customer. It is very important to look over every detail of the Art Proof since this is how your apparel will be printed. Brand My Threads will not accept responsibility for corrections not implemented and/or requested after artwork approval. Any modifications requested after customer approval will result in production delays and could require additional expenses. Any delays in the approval process longer than 24 hours after receipt of the Art Proof could result in production delays.

OUT OF STOCK ITEMS

Brand My Threads is not responsible for items that are out of stock. We can not guarantee our wholesalers will have enough stock in certain styles. We make every effort to work with various wholesalers and locations to thoroughly complete an order. All garments are ordered after your order is placed and paid. If items are out of stock, we will provide you with a list of possible replacements and get it approved by you before using your desired item.

SPECIFIC MEASUREMENTS WHEN PRINTING

Brand My Threads printers have several years of experience, but there is no way to efficiently measure the distance from the collar on each shirt as each one is loaded onto the press by hand. If you request a print that is 2” down from the collar, we will use that as a guide and do our best to make sure that all shirts hit that target. Not all shirts will hit exactly at 2”, they may be off by as much as a half an inch in either direction depending on the way the shirt was sewn. This will not be considered a misprint and Brand My Threads will not reprint or refund these shirts.

CHANGES TO YOUR ORDER AFTER PAYMENT

Any change made to your order that is not due to a stock issue on behalf of our suppliers will be subject to a fee of $25.00 in addition to the additional costs to make the changes. Any changes to your order after it has been placed will delay your order, even if you have paid a rush fee and/or have given us a required date. It is very important that you do not place your order until you are certain that’s what you want. Once the process begins, everyone in our shop starts to work on different aspects of the job, changes become costly and time consuming.

CANCELLATIONS & RESTOCKING FEES

Cancellations made after order has been placed will be subject to a 15% restocking fee plus any additional fees required to cover services already rendered. No cancellations will be accepted once production or any changes to the apparel (tag removal, printed tags, printing, etc.) has begun on the order.

MUST-HAVE DATES

Brand My Threads will do everything we can to meet any due date, but we cannot guarantee it due to stock levels and complications from not approving an order in a timely manner. Rush fees will apply to any order inside of 7 business days.  Customers may be responsible for any expedited shipping charges associated with the order and will be listed separately on the invoice.

SHIPPING

Brand My Threads cannot be responsible for any shipping delays caused by the shipping company. We typically use UPS and USPS for all of our shipping needs. For Example, if you do not receive your package on time because UPS cannot deliver your package due to inclement weather, or if they deliver to the wrong address even though the correct address is on the package. We will make sure your package leave our building on time, but we cannot guarantee the arrival time based on unforeseen issues from the shipper.

HOLIDAYS

Just like you, we enjoy spending the holidays with our families and friends. For that reason, we are closed for the following holidays. These days will not be considered operational business days and will not count towards turn around time:

  • New Year’s Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving Day
  • The Day After Thanksgiving
  • Christmas Eve
  • Christmas Day
  • The Day After Christmas
  • New Year’s Eve

RETURNED CHECKS

There will be a $30.00 returned check fee.

PRICING

Brand My Threads reserves the right to change pricing without notice.

GARMENT DISCLAIMER

Brand My Threads is not responsible for manufacturer defects such as color inconsistencies, stitching errors, mislabeled garments, loose/inconsistent stitching, and/or garment defects (holes in garments, ripped seams, etc.). We try our hardest to inspect the garments as we print them, but we cannot guarantee each garment. We are not the manufacturers of these garments, so we cannot ensure their construction. If the timeframe allows we may be able to send back the defected garments and get new ones in time for printing. We highly recommend ordering 5% extra of each size if an exact count is important.

Some manufacturers over-dye their garments. Over-dying is the process of re-dying a garment after it’s initial manufacturing period. This is done for any number of reasons, including color correction, clearing out of colors that didn’t sell. (Example, purple shirts aren’t selling so the manufacturer dyes them black to sell them as black shirts), etc. Because of this, Brand My Threads cannot 100% guarantee exact color consistency on coloring with discharge printing. This is most noticeable on white ink prints (showing a slight off white look), but it can sometimes be seen with other colors. If you are concerned about the possibility of over-dying on a garment you are interested in or would like more information or alternate print methods, please contact us. We will be glad to provide you with any information that may help you avoid this issue.

SATISFACTION CLAUSE

Brand My Thread will not be responsible for your satisfaction with the garments printed on or the printed artwork. We are always available to counsel any customer to ensure you pick a garment that matches your needs but we also need you to do your due diligence on the garment choice. If you are unsure of what garment to select, we can gladly order a number of blank samples for you to choose from. The samples will be billed at a per piece rate and shipped without printing. Blank samples will not credit to the cost of your order. Any extra blanks returned to be printed will be added to the order and you will not be charged for this original blank.

QUALITY ASSURANCE

We try to check every garment as it comes off of the press and while boxing. However, there are times where some mistakes will make it out the door. It is your responsibility as the customer to check over garments as you receive them. We allow an industry standard 72 hour window from the time you receive the goods to notify us of any issues with the order. Brand My Threads will not be responsible for errors with your order if notified after 72 hours of receiving the goods. Brand My Threads also will not be responsible for any lost income, customers, accounts, and/or contracts if defective garments are sent out to your final customer. While Brand My Threads does quality checks on the garments, the final quality assurance check lies in the hands of you, our customer.

CLAIMS & REPRINTS

We go to great lengths to try to ensure that every order that leaves our facility is correct. All of our customers are valued customers, regardless of size, and we want you all to know that. Any order printed differently than the mock-up approved will be granted a reprint of the defective product. All claims must be submitted within 72 hours of date of delivery. Please email info@brandmythreads.com to submit your claim. If Brand My Threads is responsible for any errors in your order, we will gladly accept responsibility for the issues and will reprint the shirts printed in error. We do not offer refunds, but will gladly reprint any production errors that exceed the spoilage rate.

We will require that you ship the misprinted shirts back to our shop (we will provide you with a UPS label and will cover shipping costs). Brand My Threads will not be responsible for any shirts sold or given away prior to returning the order.